Sometimes, when you fix a problem, you only fix the symptoms and not the root. This means that the problem may disappear for a while, but will always manifest again and again until it is pulled out. The Root Cause Analysis is a method derived to find the root of a problem and to answer the question as to why the problem occurred in the first place. Here at our firm, we use a step by step procedure to determine what went wrong and why, and then find a solution that will reduce the risks of it happening again. Using good judgment, common sense, and years of experience, our team strives to eliminate any issues that might be faced by your company and endeavors to pull out the problem from the roots so that your company can function smoothly.

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          A problem can occur within a business for any reason. It can be a technological error, a human cause or a fault in the process. Whatever the issue, Root cause analysis assumes that events and systems are interrelated. If something goes wrong in the operation, something went wrong behind the scenes. For this reason, our team uses the RCA to find any hidden flaws within the business by observing negative patterns in the process and often unearths more than one flaw that might be silently killing your company. We make sure to carefully gather the information, using cause and effect methodology until we reach the cause. The reason as to why the cause is creating problems is then dug up, and the team comes up, and implements solutions to eradicate the cause and prevent further damage.

 

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General process for performing and documenting an RCA-based corrective action

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          RCA (in steps 3, 4 and 5) forms the most critical part of successful corrective action, directing the corrective action at the true root cause of the problem. Knowing the root cause is secondary to the goal of prevention, as it is not possible to determine an absolutely effective corrective action for the defined problem without knowing the root cause: